First-time subscribers
If this is your first time subscribing to Rigorem Pro, you can request a full refund within 7 days of payment, for any reason.
Recurring subscriptions
After the first month, subscription payments are non-refundable. However, you can cancel anytime — your subscription will remain active until the end of the current billing period, and you will not be charged again.
How to request a refund
Email support@rigorem.com with your account email and we will respond within 3 business days. Refunds are processed back to your original payment method via Creem (our Merchant of Record).
Exceptions
We may also issue refunds case-by-case for:
- Service outages preventing report generation
- Billing errors